All items are shipped from Ukraine.

Delivery Time Estimates
Please keep in mind that the delivery times we give you are estimates. The actual delivery time may vary, so please reach out to us before placing a time sensitive order.

Returns and refusals
Helena Silver will not be responsible for the fate of the goods where customer refuses to accept shipments because they chance their minds or where duties and taxes are payable. Please make sure you know/understand what the import fees, taxes and procedures in your country are before placing your order.

Should your order be returned to us for any other reason, the items will be sent back at customer's expense. If the customer refuses to cover the re-shipping costs the items will be disposed of.

Shipping to UK
Please note that we do not collect VAT(taxes) for UK - VAT and all related import/clearance fees are collected by Royal Mail/DHL Express on order's arrival in UK. This may include handling fee by the postal service.

Shipping to EU
Please note that we do not collect taxes on behalf of EU customers - taxes and all related import/clearance fees will have to be paid by the customer on order's arrival in EU.

We ship WORLDWIDE, however some destinations may not be available due to various reasons. Contact us if you think we should be able to ship to your location.

IMPORT DUTIES AND TAXES

Helena Silver is not collecting any taxes on your behalf.

We assume that you’re aware of any import duties or taxes that may apply in the country your order is being shipped to. Helena Silver will not be responsible for the payment of any such costs, nor will we be responsible for replacing goods that may be seized by customs in your country. Helena Silver will not be responsible for the fate of the goods where customer refuses to accept shipments where duties and taxes are payable.